SCRATCH & DENT POLICY
Scratch & Dent items are defined as products that have incurred some type of damage during the delivery process. We also call this “freight damage”. In many cases, these units have been returned by customers who no longer needed them or purchased the wrong item.
All of The AC Outlet’s Scratch & Dent condensers, air handlers, furnaces, evaporator coils and package units are in excellent condition with the exception of some cosmetic damage. All items are guaranteed to be in working order and come with the same full manufacturer warranty as new items.
SCRATCH & DENT SHIPPING POLICY
We offer free shipping on all Scratch & Dent items. Most Scratch & Dent orders ship within two business days from the time the order was placed. Please refer to our Shipping Policy for additional information.
SCRATCH & DENT RETURN & CANCELLATION POLICY
All Scratch & Dent sales are final.
Scratch & Dent Orders cannot be canceled once placed. Any order cancellations are at the sole discretion of The AC Outlet.
Scratch & Dent equipment cannot be returned.
SCRATCH & DENT WARRANTY POLICY
Unless otherwise specified in the Scratch & Dent product description, all internal parts on our Scratch & Dent equipment are covered by the manufacturer’s limited warranty.
External cases and frames and/or parts that have pre-existing, specified shipping damage as noted in the product description are NOT covered.
Please refer to our Warranty Policy for additional information.