Location: Hollywood, FL
The AC Outlet is at the center of the home comfort heating and cooling industry in America! If you want to excel fast, it's essential that your career is a good fit. How will you know? If you enjoy a fast paced environment and talking with customers about the latest in home comfort heating and cooling technology, you'll love The AC Outlet.
Exciting career paths that lead to new opportunities
Competitive hourly pay
Top-notch on-going training on the latest technology
A fun, fast paced work environment
Address customer inquiries, concerns and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.
The AC Outlet’s Customer Service Representatives address their customers’ in providing accurate information in regards to HVAC products, billing inquiries and assisting in resolving any of their concerns. CSR's are motivated to retain their customer base by offering alternate solutions to resolve any situation they are confronted by. Aside from verbal communication, CSR's contact customers using web-based tools expressing themselves grammatically proficient and precise when typing. Responsible with protecting/collecting revenues by making incisive decisions to retain and adjust customer accounts. Sales quotas may be implemented. Endowed with vast knowledge of HVAC products, their applications and operations. Conscientious in being available in completing other tasks that need to be addressed when assigned by Management, which may include assisting Management with scheduling in accordance to set company guide lines and regulations. Ambitious in passing on knowledge to new trainees.
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: