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Terms & Conditions

Please read the following Terms & Conditions of use carefully before using this website. All users of this site agree that access and use of this site are subject to the following Terms and Conditions and other applicable law. If you do not agree to these Terms and Conditions, please do not use this site.

Payment Policy

  1. We accept Master Card, VISA, Discover, American Express, PayPal, Zelle, ACH, Cashiers Check and Money Order. Following the online check-out process you will receive your Order Confirmation via email, this serves as your paid Invoice. Please be sure to read and review the order details and instructions in the Order Confirmation to ensure speedy processing of your purchase. In some unique cases (i.e. Special Orders, Factory Orders, etc.) credit cards may not charged until we ship the item(s) to you. We will pre-authorize the purchase amount with your credit card issuer at the time you place the order which will have an effect on your available credit line. Please contact your credit card issuer for more information.

Shipping Policy

  1. All orders will include FREE SHIPPING within the contiguous United States. FREE SHIPPING does not apply to Commercial Systems larger than 5.0 Ton.
  2. WE DO NOT SHIP TO HAWAII OR ALASKA.
  3. While most orders ship out within 48 business hours, it can take up to 5 business days to prepare orders for shipment. Orders placed after 6 p.m. EST on Friday and throughout the weekend are processed the following Monday. We ask that you allow at least 7 - 10 days for the shipment to arrive (in most cases it will arrive much sooner). In the event of high sales volume and during peak season, shipments may be delayed up to 2-3 business days. If an item in your order is on backorder we may advise you as to compatible substitutes for the model(s) in question. Any changes must be approved by the customer.
  4. Equipment orders are shipped on pallets via third-party freight carriers or specialty local couriers.  All of our equipment orders are assumed to be shipping to a residence which will include curbside liftgate service for free. We ask that if your order is being shipped to a commercial location, check the box above the Shipping Details Section and specify if a liftgate is not required. You may also receive liftgate service at a commercial location if needed, again be sure to specify in the Additional Information Section of the checkout process.
  5. We ONLY provide curbside service. No other service is provided (i.e. inside delivery, special requests, stairs, elevators, etc.). Any additional services required for delivery are the responsibility of the customer. Freight does not move on weekends or holidays, so please be advised of this when ordering or requesting ETAs for your order.  The carriers we use are paid to notify our customers before delivery to set up a delivery appointment. It is important to not that some carriers may not call in advance. Please notify us immediately if this occurs.  Please also note that freight carriers and local couriers are on strict schedules: If you schedule an appointment and are unable to make that appointment, the carrier/courier will not wait more than 10-15 minutes before leaving. Customers that miss these appointments may be subject to additional redelivery fees.
  6. All Special Orders can take anywhere from 2 - 29+ weeks depending on the manufacturer in question. DO NOT schedule the installation of your equipment until you have received it and inspected it for any potential damages in transit. The AC Outlet can not be held responsible for any costs associated with prescheduled appointments missed due to shipping delays.
  7. Accessory orders are considered small packages which are shipped via FedEx Home Delivery or FedEx Ground. 
  8. Please inspect the item(s) carefully for any shipping damages. It is possible that small dents or dings to the housings can occur in transit. Minor flaws are cosmetic and DO NOT affect the integrity, operation or warranty of the system. Please note the flaws on the trucking bill and accept the shipment. In the event that major damage is found, BE SURE to note the damage on the trucking bill, along with the drivers' signature and call us immediately. If our clear shrink wrap is torn in any way or has been replaced with any other, be SURE to mark the receipt "Shrink Wrap Torn".
  9. "No Signature Required" Freight Deliveries:  Since the time of the COVID-19 Pandemic, please be advised that some freight carriers have implemented and continue to utilize a "no signature required" policy and may deliver your order without someone present at the time of delivery. This in no way waivers your right to claim damages on this type of delivery, however, should damage occur to a "no signature" shipment we require that you contact immediately upon inspection and discovery of the damage. We cannot process claims submitted past 48 hours. 
  10. In the even that a freight carrier cannot deliver to your address due to limited access, it will be your responsibility to pick-up your shipment within 48 hours after its delivery to the freight carrier's terminal center. If you are unavailable to pick-up your shipment delivery within two days after the shipment arrives to the service center, the carrier will assess charges of a storage fee. If you would like to change the address your shipment is delivered to, after your order has shipped, the carrier will bill you a re-consignment fee. We must authorize any changes to the final delivery address.

Attention Customers

The merchandise in each order is thoroughly inspected prior to packaging for shipment. If any item in your order is found to be damaged at time of delivery, rest assured it was damaged in transit. Although it is not likely, it is possible. Please inspect the item(s) carefully for any shipping damages. If our packaging appears IN ANY WAY to be torn, loose or tampered with please photograph the merchandise BEFORE removing the packaging to further inspect the equipment. Be SURE to mark the receipt "Shrink Wrap Torn" and specify the model number(s) compromised. This will provide us the necessary proof to file a claim should there be significant damage found after final inspection. It is possible that small dents, dings or scratches to the housings can occur in transit. Minor flaws are cosmetic and DO NOT affect the integrity, operation or warranty of the system. Please note the flaws on the trucking bill and accept the shipment. In the event that major damage is found, BE SURE to note the damage on the trucking bill, along with the drivers' signature and call us immediately. If our clear shrink wrap is torn in any way or has been replaced with any other, be SURE to mark the receipt "Shrink Wrap Torn".

YOU ONLY HAVE 48 HOURS IN WHICH TO REPORT DAMAGE OR SHORTAGES (MISSING ITEMS) SO PLEASE UNBOX AND INSPECT YOUR EQUIPMENT IMMEDIATELY AFTER RECEIPT!

IF YOU (OR SOMEONE ELSE ON YOUR BEHALF) ACCEPT(S) THE DELIVERY WITH NO DAMAGE NOTED, OR DO NOT INSPECT ALL THE EQUIPMENT, AND DAMAGE IS FOUND LATER YOU WILL NOT BE ABLE TO MAKE A CLAIM. WE WILL NOT BE ABLE TO HELP YOU, WE WILL NOT SHIP YOU A REPLACEMENT AND WE WILL NOT GET INVOLVED WITH THE SHIPPING COMPANY. YOU WILL BE RESPONSIBLE FOR ANY DAMAGES OR SHORTAGES THAT YOU DISCOVER AFTER SIGNING YOUR DELIVERY RECEIPT FREE AND CLEAR. THE SPECIAL INSTRUCTIONS LISTED ON OUR BILL OF LADINGS MUST BE FOLLOWED IN ORDER FOR US TO ASSIST WITH ANY DAMAGES THAT MAY OCCUR.

Cancellation Policy

ease take all precautions when purchasing your equipment or supplies. We offer advice to you based upon your representation and the information given to us. We do not guarantee sizing or application. We recommend that you get local, professional advice to be sure of the equipment you need prior to your purchase. You may only cancel your order BEFORE it has been shipped by filling out the form below or sending us an email. WE DO NOT ACCEPT CANCELLATION REQUESTS OVER THE PHONE. Once your request is received, we will reply with approval or denial of your request. Cancellations may be subject to the following charges:

  1. If your order is canceled prior to being packaged, it may be subject to a 5% cancellation fee.
  2. If your order is canceled after it has been packaged for shipping or once it has shipped it will be subject to a 10% restocking fee plus original and return shipping costs as per our Return Policy located here.

*Original shipping costs, although not charged at time of purchase, are never refunded upon any returns accepted. The customer is responsible for shipping costs to return items to us, insuring any item(s) returned as well as any applicable restocking fees. Credits will always (NO EXCEPTIONS) be given in the same form as item(s) were paid for. Please allow 5-10 business days from the time we receive the request to receive your refund.

Return Policy

In the event that you need to return your order, you must call and obtain a Return Authorization Number from Customer Service. NO returns will be accepted otherwise, ALL OTHER PACKAGES WILL BE REFUSED.

No returns on Commercial Equipment, Scratch & Dent Items, Open Box Items, or salvaged parts. All sales are final. 

Please be advised that, as the transition to the new SEER2 equipment rolls out over the course of the rest of the year, we will be implementing a “no returns” policy on the older equipment.

As of September 30th, 2022, the following model series are NO LONGER ELIGIBLE for return:

RUUD: RA14. RA16, RP14, RP15, RP16, RCF, R801, RH1P, RH1T, RH1V, RBHP, RF1T

GOODMAN & DIRECT COMFORT: GSX13, GSX14, GSX16, GSXC16, GSXC18, GSZ14, GSZ16, GSZC16, GSZC18, CAPF3137, CAPF3743, CAPF4860, CHPF, GPC14, GPC15, GPH14, GPH16, GPG14. GPG16, GPD14, GPD16, ARUF, AWUF, ASPT

YORK, LUXAIRE & GUARDIAN: YCE, YCG, AP, AE, AVC, AVV, PCE, PCH, TC4, TC7, YHE, RAC14

OXBOX: J4AC4, J4AH4P, J4AH4E

Certain parts are non-returnable (even within the 30-day period) including:

• Chemicals or ducting materials
• All Parts beginning with the prefix ‘AE’, ‘AM’, or ‘AS’
• Any replacement, uncased coil, regardless of the part number
• LP conversion kits
• Special order items (non-stock items)
• Items that are discontinued, obsolete or superseded

Returns do not apply to equipment damaged in transit, however, please be aware that if an older unit does get damaged, it will be possible that a replacement may not be available.

Refunds are based on the following criteria:

  1. If within 30 days of the date of receipt you have not unpacked or opened your order and the item is undamaged, you are eligible for return. We will refund 90% (not to include the original shipping cost*). You will be responsible for the shipping costs back to us. Any large equipment originally shipped to the customer via freight carrier that is shipped back to us via ground servie will not be eligible for credit, and equipment needs to be shipped back on its original pallets. All products must be in their complete and original packaging, NO EXCEPTIONS. All original documentation must also be included (spec sheets, installation guides and warranty information).
  2. There is a 20% restocking fee for all parts/accessories returned within this time period.
  3. If within 30 days of the date of receipt you have unpacked or opened your order, it can not be returned in original condition as shipped. It is at the discretion of The AC Outlet whether we will accept the return. Pictures of the item will be required for evaluation. If we approve the return, upon receipt and inspection of your order we will refund an amount that is fair and equitable to both parties. All original documentation must be included (spec sheets, installation guides and warranty information). FOR ALL EQUIPMENT RETURNS, WE REQUIRE PHOTOS OF THE REQUESTED ITEM(S) IN THEIR ORIGINAL PACKAGING AND PREPARED FOR PROPER SHIPMENT BEFORE WE CAN APPROVE THE REQUEST.
  4. If a return is requested after 30 days from date of receipt, it will be solely at the discretion of The AC Outlet to accept or deny the return. No installed item(s) can be returned for a refund and are only replaceable through warranty coverage. There will be a 20% restocking fee applied to any return beyond 30 days.
  5. If a return is requested at anytime from the time of purchase due to an error in the equipment ordered, it will be solely at the discretion of The AC Outlet to approve or dent the return. There are no returns on electrical components. Any Honeywell products, if found to be defective, require a Honeywell Case Number which will be confirmed prior to issuance of a Return Authorization Number. We highly recommend consulting with a local professional prior to placing orders to avoid any inconveniences.
  6. Original shipping costs, although not charged at time of purchase, are not refunded upon any returns accepted. The customer is also responsible for shipping costs to return items to us, insuring any item(s) returned as well as a 10% restocking fee. If an order is refused without prior approval for any reason other than being damaged, the return may be subject to a freight fee. 
  7. If returned equipment is damaged in transit we will inform you as soon as possible and provide photos of the damaged item(s). At that time we will inform you if the item can be returned for a higher restocking/repair fee or if it cannot be accepted. It will be the customer's responsibility to file a damage claim with the carrier they selected. IMPORTANT: All HVAC equipment should only ship via freight carrier on a pallet. Please do not ship equipment via ground service (FedEx Ground, UPS) as it is guaranteed to arrive damaged.
  8. We do not accept returns for parts orders valued under $35.00.
  9. Credits will always (NO EXCEPTIONS) be given in the same form as item(s) were paid for. Please allow 5-10 business days from the time we receive the item(s) to receive your refund. You will be required to sign a Return/Refund Policy Statement prior to receiving any credits.

*Original shipping costs, although not charged at time of purchase, are never refunded upon any returns accepted. The customer is responsible for shipping costs to return items to us, insuring any item(s) returned as well as any applicable restocking fees. Credits will always (NO EXCEPTIONS) be given in the same form as item(s) were paid for. Please allow 5-10 business days from the time we receive the request to receive your refund.

Warranty Policy

Since buying HVAC products over the internet has now become common practice, The AC Outlet understands all HVAC manufacturers' concerns and embraces their worries with only promoting installations to be performed by HVAC professionals.

The AC Outlet, a direct marketer of Air Conditioning and Heating Products, is committed to providing reliable and innovative HVAC Home Comfort Solutions. We take all precautions possible to ensure the best experience with the equipment that is purchased from our online store.

Our mindset is that HVAC Products should be installed to the manufacturer's specifications by trained HVAC Professionals. This assures the highest unmatched performance, product reliability and brand integrity. Failure to use the services of a Licensed Professional for your installation will result in void of coverage. Once your equipment has been installed BE SURE to properly register your equipment in order for the full equipment warranty to take effect. If the equipment is not properly registered within 60 days of installation, a basic coverage of 5 Year Parts Warranty will apply. Registrations are always verified at time of Warranty Claim, should one arise.

Please use the form below to send your warranty registration request to our Warranty Department. Please allow up to one week (depending on seasonal volume) for processing and to receive your warranty certificate via email.

The AC Outlet will back up 100% of the Parts Warranty offered by the manufacturer for units having been purchased from us and under active warranty coverage (Labor and Refrigerant are NOT part of this coverage). This assures piece of mind after the purchase of Air Conditioning and Heating products.

Please Note: Warranty Parts are nonrefundable once purchased. The only way to receive reimbursement for your Warranty Claim is by returning the defective part removed from service within 30 days. If an incorrect part is diagnosed by your installer and purchased, it is not returnable under any circumstance.

All compressors and coils (evaporator or condensing) replaced under warranty are subject to a $50 processing fee.

Important Note:

For all defective compressor returns, the unit must be welded and sealed. Compressors that are received unsealed will be subject to a $75 additional processing fee.

We appreciate you choosing The AC Outlet. We understand that having issues with your equipment can be frustrating and inconvenient. We are here to help you through the claim process and will do our best to get you taken care of in a timely manner.

  1. Warranty Claims can only be submitted once your equipment failure has been properly diagnosed by a Licensed Contractor then completing the form below.
  2. In order to efficiently review and process your Warranty Claim, it is imperative that we receive all the necessary information asked for in the Warranty Claim email response you will receive from our Warranty Department.
  3. Once you have submitted the information requested, a Warranty Service Representative will normally be in touch within 24 hours to discuss your Claim. We do our best to resolve Warranty Claims in a timely manner, as we understand the urgency. In the height of our season (April – September), contact and turnaround times may be delayed.
  4. Customers are responsible for all shipping and handling costs (unless you purchased our Pre-Paid, No-Hassle Shipping coverage).
  5. Please be advised that there is a Manufacturer Convenience Fee (non-refundable) of $50 on all compressor, evaporator coil, or condenser coil claims.
  6. After a Warranty Claim is properly filed and processed with The AC Outlet, customers can choose from the two following options to obtain the replacement part(s):

GOODMAN BRAND D.O.A. CLAIMS

For all Goodman Brand DOA unit claims, the licensed servicing contractor should call Goodman tech services (phone number to be provided upon receipt of licensed technician's written diagnosis), get a case number, and complete the required test data sheet we will provide. Only the licensed servicing contractor can work directly with the local branch/regional technical manager to see if the DOA is approved. HOMEOWNERS OR UNLICENSED INSTALLERS WILL NOT BE ASSISTED BY TECH SERVICES. (To be considered, company name, case number, unit model and serial, and explanation of the issue must be provided)  If approved, the unit will be returned and a new unit sent out. Once the new unit is installed, an additional test data sheet should also be filled out and turned into us.

REVOLV BRAND WARRANTY CLAIMS

All Revolv Warranty Claims are handled by Stylecrest (the Factory Representative for Revolv Products in the USA). Stylecrest prefers to be completely hands-on with the homeowner in regards to Warranty Claims versus working through their Distributors. As a result, if we get involved before a claim is filed, it could slow down the process. Of course, we are always here to support our Customers should you run into any issues throughout the claims process. Please keep in mind, as with every manufacturer, a written diagnosis and original invoice of installation from a Licensed HVAC Technician on Company Letterhead is required for ALL Revolv Warranty Claims. If these cannot be provided, your warranty is considered void and your claim will be denied.

The Revolv Warranty Department phone number is: 419-333-5790

Click here to download the Revolv Warranty Coverage

Click here to download the Revolv Warranty Claim Form

ADVANCED WARRANTY REPLACEMENT (ALL OTHER BRANDS)

You purchase the replacement part in advance. You have 30 days to send us the defective part. A credit card payment for the new part plus shipping is required to ensure that we receive the returned defective part within 30 days from the date on which the replacement warranty part is shipped. If the defective part is not returned within 30 days, the claim period will expire and no refund will be issued. Shipping cost(s) are non-refundable.

Please Note: Warranty Claim orders will be issued a Warranty Authorized Return Number (WAR). The WAR Number issued MUST be noted on your package in order for our warehouse to accept the package. ALL OTHER PACKAGES WILL BE REFUSED.

  1. All initial or replacement installations must be performed by State Certified Contractor in order to not void Equipment Warranty. Without a receipt from a Licensed Contractor, reflecting date of installation and diagnosis of problem, we cannot assist in processing any warranty claims. Failure to submit a receipt will result in denial of any warranty claim.
  2. The products we sell are intended by the manufacturer to be installed by professional heating and air conditioning contractors. They are available to you the homeowners as a means of saving a substantial amount of money on the equipment purchase. The manufacturers of the products we sell have no provisions to provide warranty replacement or technical support to the homeowner. They only work through dealers such as local heating and air conditioning contractors. The AC Outlet supports this provision and will only assist licensed persons in troubleshooting a system or component when needed. IF THE INSTALLATION IS NOT COMPLETED BY A LICENSED CONTRACTOR ALL APPLICABLE WARRANTY SHALL BE VOID. EVEN THE MOST SKILLED "DO-IT-YOURSELFERS" SHOULD NOT ATTEMPT TO INSTALL HVAC PRODUCTS. CONSUMERS SHOULD NEVER INSTALL HEATING AND AIR CONDITIONING PRODUCTS THEMSELVES. Failure to use the services of a Licensed Professional for your installation will result in void of coverage. Once your equipment has been installed BE SURE to properly register your equipment in order for the full warranty to take effect. If the equipment is not properly registered within 60 days of installation, a basic coverage of 5 Year Parts Warranty will apply. Registrations are always verified at time of Warranty Claim, should one arise.
  3. The AC Outlet does NOT provide Labor or Refrigerant Warranties of any kind for any product sold on our site. Your local contractor should supply you with a Labor Warranty. Your local contractor can replace any parts covered under the equipment's warranty. If you prefer, we can handle the exchange of warranted parts provided we are given proper diagnosis of the defective part by your licensed contractor (shipping and handling charges will apply). Unless the new part(s) are prepaid, we must have the defective part prior to sending out the replacement to you. You must present proof of the original date of installation of the product in order to establish the effective date of the warranty. Otherwise the effective date shall be deemed to be the date of manufacture plus thirty (30) days. Please note, Warranty Parts are nonrefundable once purchased. The only way to receive reimbursement for your Warranty Claim is by returning the defective part removed from service within 30 days. If an incorrect part is diagnosed by your installer and purchased, it is not returnable under any circumstance.
  4. Equipment Warranties remain in effect only while the unit remains at the site of the original installation. No one is authorized to change the warranty in any respect, or to create for us any other obligation or liability in connection with your product. Warranties are NOT transferable. The following is a list of causes for damage not covered by any warranty A) accident, misuse, negligence, or abuse; B) operating the product in a corrosive environment such as salt air, containing chlorine, fluorine or any other damaging chemicals; C) improper matching or application of the products or components; D) failure to provide proper maintenance and service to the product over the life of the warranty according to manufacturer's instructions (i.e. a minimum of one a year maintenance); E) installation and operating of the product in a manner contrary to the instructions of the manufacturer; F) lightning, fluctuations of electrical power or other acts of G-d. Furthermore, warranties do not include installation, disconnection or dismantling the product or parts in connection with normal maintenance such as filters or belts and owner required maintenance. Refer to the instructions enclosed with the product for information regarding recommended maintenance.

See Product Warranty for more details.

Liability Policy

  1. The AC Outlet can not be held liable and will not provide compensation of any kind for any costs incurred (consequential or inconsequential) resulting from the installation or operation of equipment. The equipment purchased is NOT intended to be installed by anyone without the proper licensing, expertise and background. Any advice given by The AC Outlet is the result of information obtained by you and is limited in that we don’t have full knowledge of the details and scope of your particular needs.

EPA Notice

  1. Purchaser hereby acknowledges that Federal Law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local code requirements.

Local Building Code Requirements

  1. The AC Outlet makes no warranty that the equipment purchased complies with any local building code. In all cases, it shall be the customer’s responsibility and right to determine whether their equipment is approved under the local building codes for that state. We recommend an onsite evaluation by a knowledgeable professional to determine sizing requirements and suitability for your particular application.

Terminaton of use

  1. The AC Outlet reserves the right to terminate your account or your use of our site at anytime. You are personally liable for any orders that you place or charges you incur prior to termination. The AC Outlet also reserves the right to change, suspend or discontinue any or all aspects of our site at any given time without prior notice.

Typographical Error

  1. In the event that any of our products is mistakenly listed at an incorrect price, The AC Outlet reserves the right to refuse or cancel any orders placed in connection with that particular product. If your credit card or account has been charged for the purchase and your order is cancelled we will issue a credit in the amount of the incorrect price.
  2. If a unit or product dimension is incorrectly listed, The AC Outlet can not be held liable for sizing complications. Please be sure and refer to manufacturer specs to confirm unit and/or product sizes listed. We strive for 100% accuracy when loading each product but due to constant changes in the equipment manufacturing process and accessory product lines it is possible to find an error.
  3. The AC Outlet attempts to display all product images shown on the site as accurately as possible. However, we can not guarantee that the color you see matches the physical product color exactly.

Indemnification Policy

  1. You, (“the Customer”), agree to indemnify, defend and hold harmless The AC Outlet LLC., its officers, members, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorney’s fees resulting from any violation of these Terms and Conditions or any activity related to your account, including negligent or wrongful conduct by you or any other person accessing the site using your internet account.

Privacy Policy

The AC Outlet is very committed to protecting the privacy and personal information of our customers. The AC Outlet takes all reasonable steps to ensure the privacy of customer information as well as the security of transactions on our website. This includes using verified SSL encryption for all transactions. The policy below covers The AC Outlet's collection and use of customer information.

While visiting our website The AC Outlet may collect and log information such as your IP address, geographic location and pages viewed on our site. If enabled, cookies may be used to hold information relevant to our business such as products viewed and searches performed. This information is used only for general business purposes and analytics. The AC Outlet may also use analytics services such as those offered by Google and Microsoft to collect anonymous data. The AC Outlet does not sell, rent or distribute any customer information, anonymous or otherwise, to any 3rd parties, with the only exceptions being those 3rd parties contracted with The AC Outlet to fulfill merchant transactions and deliver orders to our customers.

For customer protection, The AC Outlet does not store credit card information on our servers.

We may use the information we collect from you when you register for a user account, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse our website, or use certain other site features in the following ways:

  1. To process secure transactions and deliver purchased products to customers.
  2. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  3. To allow us to better service you in responding to your customer service requests.
  4. To provide product knowledge and information.
  5. To administer a contest, promotion, survey or other site feature.
  6. To send you periodic promotional e-mails. Visitors who register or participate in other site features such as marketing programs and members-only content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Disclosure

  1. The manufacturers of the products on our site do not endorse, approve, or certify any online sale of its products through auction websites, online retailers or any other method of online sales direct to consumers without an in-person site visit, inspection, and installation by a qualified, trained HVAC professional. The AC Outlet endorses this policy and requests that you adhere to these guidelines.