No returns on Commercial Equipment. All sales are final.

Please be advised that, as the transition to the new SEER2 equipment rolls out over the course of the rest of the year, we will be implementing a “no returns” policy on the older equipment.

As of September 30th, 2022, the following model series are NO LONGER ELIGIBLE for return:

RUUD: All Models are no longer eligible for return

GOODMAN & DIRECT COMFORT: GSX13, GSX14, GSX16, GSXC16, GSXC18, GSZ14, GSZ16, GSZC16, GSZC18, CAPF3137, CAPF3743, CAPF4860, CHPF, GPC14, GPC15, GPH14, GPH16, GPG14. GPG16, GPD14, GPD16, ARUF, AWUF, ASPT

YORK, LUXAIRE & GUARDIAN: YCE, YCG, AP, AE, AVC, AVV, PCE, PCH, TC4, TC7, YHE, RAC14

OXBOX: J4AC4, J4AH4P, J4AH4E

The above list will grow as the year closes out. Returns do not apply to equipment damaged in transit, however, please be aware that if an older unit does get damaged, it will be possible that a replacement may not be available.

Refunds are based on the following criteria:

1. If within 30 days of the date of receipt you have not unpacked or opened your order and the item is undamaged, you are eligible for return. We will refund 90% (not to include the original shipping cost). You will be responsible for the shipping costs back to us. All original documentation must be included (spec sheets, installation guides and warranty information).
2. If within 30 days of the date of receipt you have unpacked or opened your order, it can not be returned in original condition as shipped. It is at the discretion of The AC Outlet whether we will accept the return. Pictures of the item will be required for evaluation. If we approve the return, upon receipt and inspection of your order we will refund an amount that is fair and equitable to both parties. All original documentation must be included (spec sheets, installation guides and warranty information).
3. If a return is requested after 30 days from date of receipt, it will be solely at the discretion of The AC Outlet to accept or deny the return. No installed item(s) can be returned for a refund and are only replaceable through warranty coverage.
4. If a return is requested at anytime from the time of purchase due to an error in the equipment ordered, it will be solely at the discretion of The AC Outlet to approve or dent the return. There are no returns on electrical components. Any Honeywell products, if found to be defective, require a Honeywell Case Number which will be confirmed prior to issuance of a Return Authorization Number. We highly recommend consulting with a local professional prior to placing orders to avoid any inconveniences.
5. Original shipping costs, although not charged at time of purchase, are not refunded upon any returns accepted. The customer is also responsible for shipping costs to return items to us, insuring any item(s) returned as well as a 10% restocking fee.
6. Credits will always (NO EXCEPTIONS) be given in the same form as item(s) were paid for. Please allow 5-10 business days from the time we receive the item(s) to receive your refund. You will be required to sign a Return/Refund Policy Statement prior to receiving any credits.