PRODUCT WARRANTY POLICY

Since buying HVAC products over the internet has now become common practice, The AC Outlet understands all HVAC manufacturers' concerns and embraces their worries with only promoting installations to be performed by HVAC professionals.

The AC Outlet, a direct marketer of Air Conditioning and Heating Products, is committed to providing reliable and innovative HVAC Home Comfort Solutions. We take all precautions possible to ensure the best experience with the equipment that is purchased from our online store.

Our mindset is that HVAC Products should be installed to the manufacturer's specifications by trained HVAC Professionals. This assures the highest unmatched performance, product reliability and brand integrity. Failure to use the services of a Licensed Professional for your installation will result in void of coverage. Once your equipment has been installed BE SURE to properly register your equipment in order for the full equipment warranty to take effect. If the equipment is not properly registered within 60 days of installation, a basic coverage of 5 Year Parts Warranty will apply. Registrations are always verified at time of Warranty Claim, should one arise.

Warranty Registrations:

Please submit the following information to warranty@theacoutlet.com:

1. Your Name and Order Number
2. Installation Address
3. Installing Contractor Business Name, Phone Number and Address
4. Copy of Invoice / Receipt of Installation or for Installers - Copy of Installers License / Certification
5. Installation Date
6. Model Number(s) and Corresponding Serial Number(s)

The AC Outlet will back up 100% of the Parts Warranty offered by the manufacturer for units having been purchased from us and under active warranty coverage (Labor and Refrigerant are not part of this coverage). This assures piece of mind after the purchase of Air Conditioning and Heating products.

Please Note: Warranty Parts are nonrefundable once purchased. The only way to receive reimbursement for your Warranty Claim is by returning the defective part removed from service within 30 days. If an incorrect part is diagnosed by your installer and purchased, it is not returnable under any circumstance.

All compressors and coils (evaporator or condensing) replaced under warranty are subject to a $50 processing fee.

Warranty Claims:

1. Warranty Claims can only be submitted once your equipment failure has been properly diagnosed by a Licensed Contractor then sending an email to warranty@theacoutlet.com (with the above information included in the email).
2. In order to efficiently review and process your Warranty Claim, it is imperative that we receive all the necessary information asked for in the Warranty Claim email response you will receive from our Warranty Department.
3. Once you have submitted the information requested, a Warranty Service Representative will normally be in touch within 24 hours to discuss your Claim. We do our best to resolve Warranty Claims in a timely manner, as we understand the urgency. In the height of our season (April – September), contact and turnaround times may be delayed.
4. Customers are responsible for all shipping and handling costs (unless you purchased our Pre-Paid, No-Hassle Shipping coverage).
5. After a Warranty Claim is properly filed and processed with The AC Outlet, customers can choose from the two following options to obtain the replacement part(s):

Advanced Warranty Replacement:
We ship the replacement warranty part to you first, before receiving the defective part. You have 30 days to send us the defective part. A credit card payment for the new part plus shipping is required to ensure that we receive the returned defective part within 30 days from the date on which the replacement warranty part is shipped. If the defective part is not returned within 30 days, the claim period will expire and no refund will be issued. Shipping cost(s) are non-refundable.

Standard Warranty Replacement:
We will ship you the replacement warranty part, after we have received your defective part. We do not require payment for the defective part under the standard warranty replacement. Shipping cost(s), however, must be prepaid and are non-refundable.

Please Note: Warranty Claim orders will be issued a Warranty Authorized Return Number (WAR). The WAR Number issued MUST be noted on your package in order for our warehouse to accept the package. ALL OTHER PACKAGES WILL BE REFUSED.

The AC Outlet has selected knowledgeable Sales and Service Agents to provide you with the highest service possible. We have spent countless hours assembling this team to serve your current and future needs.
 

Frequently Asked Questions:

1. The AC Outlet offers wholesale prices to consumers, why not promote self installation?

While there is an opportunity to sell much more product by promoting self installation, we believe that the only way customers can be certain of full warranty protection is having your system installed by HVAC professionals.

These steps ensure that all HVAC products are installed properly, in compliance with applicable laws, rules and codes, and in a manner that addresses safety concerns.


2. Is it illegal for uncertified individuals (i.e. homeowners / consumers) to purchase their own HVAC products from a wholesaler?

Wholesalers may sell different components of pre-charged split systems at different times to uncertified individuals as long as the wholesaler has reason to believe that these will be assembled into new split systems.


3. What does the sales restriction cover?

The sales restriction covers all CFC and HCFC refrigerants, except for refrigerants contained in air conditioners and refrigerators. Thus, the restriction covers refrigerants contained in bulk containers (cylinders or drums), and includes refrigerant blends containing HCFCs (e.g., FRIGC FR-12, Free Zone, Hot Shot or R-414B, GHG-X4 or R-414A, Freeze 12).

Note: Effective January 27, 1995, the restriction on the sale of pre-charged split systems has been stayed.

The restriction excludes refrigerant contained in refrigerators or air conditioners, such as:

Household refrigerators, window air conditioners, packaged air conditioners, and components of split systems
Pure and blended HFC refrigerants that do not consist of an ODS (e.g., R-134a, R-410A, R-404A are excluded)

This excerpt was taken from EPA website under the link:

http://www.epa.gov/Ozone/title6/608/sales/sales.html#q7