What you did for us is the best customer service I have ever received. I truly appreciate you doing that - I do the same thing for my clients, and thus am very grateful. I will certainly keep you in mind for future purchases, and will refer you guys whenever I'm able. I won't be using another company after today. Thanks again!
I purchased a 2 ton package unit with aux heat strip for my lake house. I had it delivered to the person that was to install it and connect the heat strips. It was delivered from Florida to east Texas in 6 days including the weekend. It was installed and ready to go for $180.oo installation fee. I saved over a thousand dollars compared to the local a/c companies that wanted $3500.oo. I got a better unit too, I think. Very happy. The A/C Outlet was very professional and Shipping was flawless. Can't go wrong here. My total cost was $2206.oo. I could have gotten a Goodman for $500.oo less but chose the York.
Just a parting note to say thanks once again for all the assistance, politeness and courteous experience you gave us when purchasing our new Air Conditioner from you. We will strongly recommend your company to anyone. You are truly a nice and knowledgeable representative.
Arthur / Syble F.
Only have this unit for 1 year and its the best decision we ever made quiet and easy to use.
I bought both AC units for my house, and I was very satisfied, now I'm going to move and I need to replace the unit at my condo.
Thank you for your promptness in shipping the order. The carriers involved did a good job of getting the items to this destination in good condition there was no damage to the boxes or the items inside. All item were received in physically good condition. Thank you again for your service!
Hi, just received my furnace. Was delivered today and looks great. Thanks. I'll be letting you know if I need to buy any thing else.
Great experience! Fast shipping ; great products; great service; very professional. Will continue to do business with these guys.
We purchased a heat pump from your company over a year ago and I just wanted to let you know how satisfied we are with your product and your company. After researching a replacement unit for our home, we found your company from an internet search. We saved hundreds of dollars by purchasing your product. It has surpassed our expectations. We have recommended your web page to our family and friends and will continue to use your company for any future needs. Since we own rental property we will surely need your services in the future. Thank you
I recently purchased a unit and was extremely pleased with the service I received. I tried to purchase a unit from another company which turned out to be a nightmare. A/C Outlet sent me my invoice with the information of my purchase so I was clear on the product and cost involved in my purchase. They delivered the unit to me in a few days and the shipper was patient while I checked out the unit to make sure it was what I ordered and there was no damage. The whole process was very professional and it saved me a lot of money. I would highly recommend them. The service is superb!
This is great system and as the the installing Mechanical Contractor Parsard Mechanical has specified this "Octa" system for the buyer prospect, thank you! George President & CEO Parsard Mechanical
Very pleased with your delivery and product. As a developer we used Carrier and Bryant and underestimated Goodman. As it is now, 9 degrees and snow covered...Thank You!
Perfect! FedEx freight delivered the Bryant Heat Pump to my home on Friday and I arranged for a local installer to connect it on Saturday. Could not have gone better! This is the way to go to get your HVAC equipment.
I knew nothing about a furnace or how to size one. But I read and learned. You had the best prices by far. I emailed your office with the home size location and construction. I got a great response right away. I bought everything a/c furnace filter thermostat. Everything was delivered fast and wrapped very well. Found a installer. Now almost a year later everything works well and the gas bill is half what it was with old furnace. Registered with Amana and do have a warranty. Thank you so much I am very happy as is my mother.
Clay / Liz H.
Just wanted to say thank you for the great customer service experience. Looking forward to purchasing all my HVAC equipment through you in the future! Great job :)
I just had my unit installed. Great price and service from AC Outlet, and really excellent service and install by Mike Mabrey of Professional Home Services. I saved a lot of money and I'm very happy!
I just wanted to let you know that the order was received on schedule, and that all seems to be in order and in excellent condition. It was a pleasure dealing with your company, especially with Jennifer, and I look forward to doing business with you in the future. Thank you!
Great service, arrived on scheduled date, driver was very helpful....I am buying another a/c unit here soon very satisfied customer...thanks a million!
Hi there, I wasn't sure how to review a product on here but wanted to let you know how totally happy I am with my new Goodman split system AC!! We got it from you at the end of May, a 15 SEER 3.5 ton setup. The free shipping was wonderful, and it arrived in 3 business days! The truck driver, Sam, was very courteous and prompt, speaking to me 3 times by phone to arrange the exact time he'd be there so I could meet him with a pickup (to get it up my hilly driveway!) We had it installed by a licensed AC man who works for my employer. He was impressed by the unit and how easily it installed. And 20 minutes after it was hooked up, my house was getting really cool for the first time in two years! It has been a wonderful, comfortable summer thanks to you guys and my new Goodman. Will recommend you to all my friends!
I am a licensed professional HVAC contractor and enjoy the leads from AC Outlet!
Everything was a very smooth transition, from customer service to delivery, I would use again.....Jerry
Ordered a 4 Ton Ruud split system on 10 June 13, received it on 14 June 2013. Installed the air handler and set the outside unit. Contractor wired and fired it up on 20 June 2013. Working AWESOME, thanks AC Outlet saved me $2000.00!
Excellent setup calculation and option selector!
I ordered a Goodman heat pump on Tuesday and it was delivered on Friday. Very fast shipping as far as I am concerned. The unit was in perfect shape and was delivered by AAA Cooper, a great company. The driver was very nice and spent time helping me open the package to check for damage. The AC Outlet has great equipment and uses great shipping companies. I am very satisfied. Saved me $350 from wholesale price I received from a friend with $150 of that being a PRICE MATCH from AC Outlet!!
The ordering experience was so easy.I just got my two systems and I plan to keep 'em coming!
Between the savings on the units you guys provide and the government Tax Credit,it has really helped our decision in upgrading our system!
The personnel at your office are very patient and helpful.You guys make it very easy to buy A/C!
Go figure....it is less expensive to get an air conditioner from across the country!Thanks for the savings!
Your prices are unbeatable in our area!Our experience with The AC Outlet was wonderful from start to finish...We are very pleased.I am definitely going to refer as many friends as I can!!.
I was very pleased with the fast shipping and great customer service.I recommend the AC Outlet to any one looking for ac products.Thanks again!!
Your sale Representatives were very helpful through the entire process.I never Imagined buying an air conditioner could be so easy.Thank you!
I had a really hard time finding the replacement bulb for my UV light kit.I call to you guys is all it took!!Wish I could have known from the start!!
It is a pleasure doing business with you guys...you stuck to your guarantee of beating all your competitor's prices.
I can't express in words how grateful I am to you guys for rushing my unit over.The heat was just unbearable.Thanks a million!
It is nice to be able to order an air conditioner and have it delivered to my door! I am a retired installer and just saved myself a bundle.
I picked my Goodman split system the very next day!
I am very excited to have my new package system installed today.Thank you for everything!
The R-410A system I ordered arrived right on time for installation!I can't wait to feel the savings...
My package unit arrived quicker than I expected!
We are very pleased with the experience that we had with the AC Outlet.com From start to finish you guys were great!
I had no air in my home and you guys really came through by rushing over my new Rheem split system and getting it up and running,Thanks!!
How easy can it get...I ordered my unit without having to pick up my phone.My order was confirmed the next day and arrived in 3 days!!!Fantastic!!!
I really appreciate what the folks at AC Outlet.com did for us. We were without A/C and they made sure to rush our unit over to us so we could cool off!!! Thanks guys!!
The Goodman equipment I purchased arrived right on time!The installers were right behind to get me up and running!
My Rheem Split system arrived at my door within the same week of my order!!Now I'm going fishing!!
I saved over $1,600 dollars on my new air conditioner with the AC Outlet.In today's economy that goes a long way!!
I had a wonderful experience with you guys.What a difference to having to deal with several estimates at home.My system is working great and I couldn't be happier,much appreciated.
The AC Outlet financed my purchase.I experienced great customer service from start to finish.It is a great luxury to have cooling for a year with NO payments.By the time I have to pay I will have saved at least half of my investment!!Awesome, thanks guys!!!
My new Amana 18 seer split system was installed today.What an improvement,I look forward to seeing my savings on my electric bill!!Nice Job!!
I ordered a 2.5 ton package unit with adapters.It was shipped to me in 2 days and was installed the same day!! Thanks!!
I received my 4 ton package unit in 2 days,I can't believe it!! This is great!!
I purchased a Goodman heat pump split system.The installation was done within 4 days of my order!! I am very happy with my new system.
Estoy muy satisfecho con el delivery e instalacion de mi nuevo Goodman aire condicionado. Llego a tiempo y se instalo sin interrupacion. Recomiendo a AC Outlet.com a qualquiera que busca un aire nuevo y que quierra ahorrar dinero!!
We thank you and appreciate the quality of work and support provided by your company during the whole process.
Sales Representatives were extremely helpful.Quick service and very professional.Thank you!!
Great service, awesome prices and FREE Shipping!!! Thank you AC Outlet I now have a new system right before the holidays!!!
You provided Outstanding service, an easy payment procedure and great customer service.Thank you!!
You provided Outstanding service, an easy payment procedure and great customer service.Thank you!!
Your prices get better and better.....Can 't believe how much I saved, thanks!
The AC Outlet Customer Service Reps even provided me all the documentation needed to submit for the Tax Credit!
Thank you for keeping me up to date on the progress of my order the whole way through, that's tough to come by these days, much appreciated!
Thanks for referring some installers, I ended up using one of the them and everything went nice and smooth. Saved a bunch, high five!
No one has had the patience to answer all my questions and emails like The AC Outlet has, that's what made the difference for me besides the great prices!
Thank you so much, the delivery arrived 3pm Friday. Thank you again for the reasonable cost and speedy delivery!
Just wanted to send a Thank You....Your Service was Fantastic! Excellent pricing, attentative service and fast delivery!!! Keep up the great work! Thanks.
I was impressed how the communicating thermostat found both the air handler, the outdoor unit and even detected the electric heat strip and outdoor thermometer. I look forward to see how well it works once actually in use.
Please don't thank me, it is I who should be thankful for all of The AC Outlet's help. If not for your expertise this transaction would have been a nightmare. So thanks again!
Thank you so much for your prompt responses throughout this whole process. We are currently enjoying our new furnace right now!! I just wanted to take a moment to tell you how great this experience has been. I have never had this high a level of customer service in the 8 years that I have owned a home and purchased large scale items for my home. Kuddos to all of you for the efficient and friendly customer service that you are providing!! Thanks again and I will be sure to recommend you to anyone in need of HVAC equipment. Keep up the good work!!
Your technician was OUTSTANDING. He stayed past closing last night on the phone with my installer and now the unit is working perfectly. I was really afraid to buy something so expensive and complex on the internet, but I've got to say your team made it as easy as possible. My humble observation is that companies that focus on customer service and NOT just the bottom line have in fact improved their bottom line. I've already filled out the Ebay rating and you can count on me to tell my friends and associates about theacoutlet.com. Thanks to you all for your help. I'd send this email to your CEO if I had their email address!!!
Thank you guys, the system that I ordered has been installed and my wife loves it. I would recommend you to anyone!!
The units just arrived....I must say the packager and shipper do an excellent job! The units are very well secured!
Thank you for Order 2345, evening of 3-28-2011. It was processed very quickly, shipped the next day on a Tuesday and received the following Friday morning. Of all my experience with shipped goods, your package preparation and shipping of the ordered items was the best I HAVE EVER SEEN. Everything was handled by SEFL carefully and received in excellent condition. The units have been carefully installed better than code requirements and are currently operating to the complete satisfaction of the homeowner. I am glad that I FOUND YOU on the internet and look forward to doing business with you in the future. I would recommend your company to anyone based on this very good experience with you. Please feel highly recommended. Your site is in my favorites list!
Thanks for a great transaction. Folks were nice, the shipper was excellent and the lift gate was free. Oh, and the unit works great too!
I'm always a little apprehensive dealing via the internet but after your good follow up, courteous service and delivery of the product I am sure you're a legitimate operation. Thus I already referred you to another friend. As they say, "word of mouth is your best advertiser". Thanks for the professional service!
Order received - 6/13/11, thank you. Shipper was very efficient. Driver extremely prompt and courteous!
They just delivered both systems. Thanks for the great shipping service, they arrived in "MINT" condition!
Received my order and everything is working perfect. System was installed yesterday Sept 20, 2011. Delivery was very good, thanks!
Just received my A/C unit. Thank you for your fast service!
Friendly service, good price and fast shipping.
Thank you for your speedy service and an excellent website that helped me order the correct part. It is refreshing to deal with a company as professional and courteous as yours.
We were at first hesitant ordering such a large item on the internet, but the whole process was flawless. You provided excellent service, an easy payment procedure and an excellent product. Thank you so much!
Your representatives were excellent, very efficient and did the work when they said they would to make sure all our questions were answered. They made sure we were satisfied and followed up with us after the install to make sure we were still satisfied. Way to follow through!
Thank you for the great service, timely delivery and installation referral! We are already saving money on our heating/cooling costs. We are very pleased to have chosen The AC Outlet and the contractor you recommended.
I could have gone with other companies but The AC Outlet took the time to check everything to make sure I got exactly what I needed. It is awesome to have cooling for a year with minimal payments and no interest to worry about. Wow!
At the advice of a friend, I decided to call you. And I'm sure glad I did. Bought a great air conditioner and didn't spend my savings.
Purchased a 4 ton Rheem Heat Pump in the spring of 2013. Unit was what I ordered and shipment was seamless.
Great place for AC!
I purchased the Daikin split 1 ton heat pump for my 320 sqft project room (clean shop). I mounted and wired the 2 pieces myself and left the AC part to a professional AC guy. I acted as his helper. I had purchased the line kit for this project since it had both ends of the large and smaller tubing flared (hoping to save the AC guy some work).The Daikin unit installed and works perfectly (2 days operation) with no complaints. The tubing was another matter. The flair on the smaller tubing was OK (no leaks) but both ends of the large diameter tubing had to be cut and re-flared (and replace the end nuts) after failure of the nitrogen pressure leak test. Re-flared and replacing the nuts fixed the problem right away. My recommendation is to consider supplying your own tubing and preparing the ends yourself.
The AC Outlet has GREAT prices and customer service. My Goodman 2 stage heat and AC is awesome. I just sold my home and will be ordering my units for my new home from AC Outlet in the next few weeks.. Do NOT hesitate to purchase from this company..
Our initial sales process was painless and easy. We purchased a Carrier Mini Split unit and the Sales Rep. was knowledgeable and answered our questions. They delivered the unit to us within a week very well packaged and minimizing the chances of shipping damage from the trucking company.
Fast forward a while and our AC unit decided to break. Our AC repair person diagnosed a busted compressor and coil. I called up AC Outlet and was only wanting to get a copy of my original receipt and ask them for the contact info of carrier so I could get parts warranty from the manufacturer. Turns out they have an entire warranty department to handle support even after sales. I'm thoroughly shocked since most online businesses defer you to the manufacturer. The level of service I received was excellent.
Noreen was the best and handled our warranty issues quickly and efficiently. Although the purchase of the carrier mini-split unit from them was quite some time ago, Noreen did everything she could to help us out with an advance exchange, handling all of the paperwork and reporting the issue to the manufacturer, and getting the parts to us in time.
When the parts arrived, again, everything was well packaged and in perfect condition. Very professional.
We were about to send the parts back at our cost, but Noreen suggested that we wait and see if the manufacturer would credit the parts back and require us to return the parts or not, she was trying to save us money and definitely went above and beyond our expectations.
After some time, we still ended up sending the parts back, but just the fact that she was trying to help us save money felt good. After the parts were returned we received a refund to our credit card very promptly.
All in all, this company is very responsible, and professional from the initial sales process to post sales warranty support and even shipping. If in the future we need more AC equipment, we will definitely be coming back here.
American Eagle Food Machinery Inc.
What can I say, from the beginning I was a little skeptical purchasing a unit from a place I found on line but I have to say from dealing with Dominique in the Sales Department to the delivery and the pricing I couldn't be any happier. I ordered a 5 ton heat pump split system and a heat strip which was the wrong one, so I spoke to Noreen in the Return Department and made it a painless return for me so I can get the right size (bigger isn't always better) my contractor came and installed the unit and my home feels great again. Thank you all at The AC Outlet for all your help,this was by far the best experience I have ever had purchasing such a big ticket item at a wholesale price. Thanks once again and I will definitely refer you to anyone in need of an AC unit....
Ordering from the AC outlet was a great experience. Their customer service was awesome, they helped me choose the correct unit and it shipped within 2 days It arrived in perfect condition. I give this company 5 stars. Jennifer V. was an extreme help through the process.
I want to share some words to those who have made purchases through The AC Outlet not to make the same mistake I recently made. I used a local HVAC company to do a spring tune-up on my Rheem Package unit I bought from the AC Outlet in 2016. Tune up showed the fan blower motor had stopped working. The service tech guy wrote my model number and serial number well after a nine day wait for the motor he took the old motor back and was told by the parts warehouse my fan motor was not covered. Then he waited later and called me again and told me my whole unit was not under warranty because I bought on-line. After that I got a feeling of smoke being blown up my backside. I contacted Amazon who shared my concern with The AC Outlet and was responded to very quickly and a customer service rep called me and reassured me my unit is under warranty and if I still needed a fan blower motor. I just told her lesson learned contact The AC Outlet first and do not trust a technician words saying a Rheem is a Rheem. Lesson learned by my mistake, trust The AC Outlet to settle your issues because they are who they say they are and have amazing customer service people to meet your needs and take care of your problem.
Thank you!!! Just installed :) All the best!
Great service. Furnace arrived damaged but it was replaced and had great help from George getting a replacement. Just a great place to do business with, I will buy again!!
P.O. # 30250794 - After searching locally for an R-22 condenser, everyone wanted to change out my complete system with a R-410 unit; however I recently had to change out the evaporator in the attic and did not care to lose that investment. After searching the internet for a compatible Goodman 4 ton R-22 condenser unit, I came across the AC Outlet and ordered the unit. It was delivered timely by ACT w/o any damage to the packaging, and upon installation functions well. Only a few cosmetic dents are visible on the exterior with a few bent fins on the coil, none of which was visible through the packaging when the unit was unloaded. For the cost savings gained (not only over $300 under other online sales stores but not having to replace the evap unit), this minor damage was not an issue. Chillin in South Louisiana, Thanks!