Warranty Coverage

The AC Outlet Warranty Coverages for Internet Purchased HVAC Products.

Since buying HVAC products over the internet has now become common practice, The AC Outlet understands all HVAC manufacturers’ concerns and embraces their worries with only promoting installations to be performed by HVAC professionals.

The AC Outlet, a direct marketer of Air Conditioning and Heating products, is committed to providing reliable and innovative HVAC home comfort solutions. Our mindset is that HVAC products should be installed to the manufacturer’s specifications by trained HVAC professionals. This assures the highest unmatched performance, product reliability and brand integrity. We take all precautions possible to ensure the best experience with the equipment that is purchased from our online store.

The AC Outlet will back up 100% of all warranties as to parts which are offered by the manufacturer. This assures piece of mind after the purchase of Air Conditioning and Heating products.

Frequently Asked Questions:

1. The AC Outlet offers wholesale prices to consumers, why not promote self installation?

While there is an opportunity to sell much more product by promoting self installation, we believe that the only way customers can be certain of full warranty protection is having your system installed by HVAC professionals.

These steps ensure that all HVAC products are installed properly, in compliance with applicable laws, rules and codes, and in a manner that addresses safety concerns.

2. Is it illegal for uncertified individuals (i.e. homeowners / consumers) to purchase their own HVAC products from a wholesaler?

Wholesalers may sell different components of pre-charged split systems at different times to uncertified individuals as long as the wholesaler has reason to believe that these will be assembled into new split systems.

3. What does the sales restriction cover?

The sales restriction covers all CFC and HCFC refrigerants, except for refrigerants contained in air conditioners and refrigerators. Thus, the restriction covers refrigerants contained in bulk containers (cylinders or drums), and includes refrigerant blends containing HCFCs (e.g., FRIGC FR-12, Free Zone, Hot Shot or R-414B, GHG-X4 or R-414A, Freeze 12).

Note: Effective January 27, 1995, the restriction on the sale of pre-charged split systems has been stayed.

The restriction excludes refrigerant contained in refrigerators or air conditioners, such as:

Household refrigerators, window air conditioners, packaged air conditioners, and components of split systems

Pure and blended HFC refrigerants that do not consist of an ODS (e.g., R-134a, R-410A, R-404A are excluded)

This excerpt was taken from EPA website under the link:

http://www.epa.gov/Ozone/title6/608/sales/sales.html#q7

4. If a part should fail how do I obtain the warranty replacement?

After a warranty claim is filed with The AC Outlet, the consumer can choose two of the following options to obtain the replacement part(s):

Advanced Warranty Replacement:

We ship the replacement Warranty part to you first, before receiving the defective part. You have 30 days to send us the defective part. A credit card payment for the new part is required to insure that we receive the returned defective part within 30 days from the date on which the replacement warranty part is shipped.

Standard Warranty Replacement:

We will ship you the replacement warranty part, after we have received your defective part. We do not require a credit card payment for the standard warranty replacement.

The AC Outlet has selected the finest HVAC products in the industry to sell and we have assembled the best and most knowledgeable sales and service agents to provide you with the highest service possible. We have spent countless hours assembling this team to serve your current and future needs.