Shipping Policy

1. * Orders $ 500.00 or more (not including taxes) will include FREE SHIPPING within the Continental U.S.. FREE SHIPPING does not apply to Commercial Systems larger than 5.0 Ton.

2. If your order is placed and payment is received by 12 p.m. EST (Monday – Friday) the order will be shipped the next business day. Orders placed on weekends are processed on Mondays. We ask that you allow 7 – 10 days for shipment to arrive (in most cases it will arrive sooner). In the event of high sales volume, shipments may be delayed up to 2 business days. If an item in your order is on backorder it will require up to 7 - 10 days to ship from our facilities. All Special Orders can take anywhere from 3 - 8 weeks depending on manufacturer in question. DO NOT schedule the installation of your equipment until you have received it. The AC Outlet can not be held responsible for any costs associated with prescheduled appointments missed due to shipping delays.

3. Please inspect the item(s) carefully for any shipping damages. It is possible that small dents or dings to the housings can occur in transit. Minor flaws are cosmetic and DO NOT affect the integrity, operation or warranty of the system. Please note the flaws on the trucking bill and accept the shipment. In the event that major damage is found, BE SURE to note the damage on the trucking bill, along with the drivers' signature and call us immediately.

IF YOU (OR SOMEONE ELSE ON YOUR BEHALF) ACCEPT(S) THE DELIVERY WITH NO DAMAGE NOTED, OR DO NOT INSPECT ALL THE EQUIPMENT, AND DAMAGE IS FOUND LATER YOU WILL NOT BE ABLE TO MAKE A CLAIM. WE WILL NOT BE ABLE TO HELP YOU, WE WILL NOT SHIP YOU A REPLACEMENT AND WE WILL NOT GET INVOLVED WITH THE SHIPPING COMPANY.