Shipping Policy

1. * Orders $ 500.00 or more (not including taxes) will include FREE SHIPPING within the Continental U.S.. FREE SHIPPING does not apply to Commercial Systems larger than 5.0 Ton.

2. If your order is placed and payment is received by 12 p.m. EST (Monday – Friday) the order will be shipped the next business day. Orders placed on weekends are processed on Mondays. We ask that you allow 7 – 10 days for shipment to arrive (in most cases it will arrive sooner). In the event of high sales volume, shipments may be delayed up to 2 business days. If an item in your order is on backorder it will require up to 7 - 10 days to ship from our facilities. All Special Orders can take anywhere from 3 - 8 weeks depending on the manufacturer in question. DO NOT schedule the installation of your equipment until you have received it. The AC Outlet can not be held responsible for any costs associated with prescheduled appointments missed due to shipping delays.

3. Please consider the following before requesting your order to be shipped to an address other than your billing address. Any shipping address other than the matched billing address must be on file with your credit card company prior to placing the order. If a requested shipping address is not on file with the card issuer, please have the records updated to avoid delays to your order. P.O. Boxes are not considered valid shipping addresses, therefore, if your billing address is a P.O. Box, please be sure to provide your card issuer with your physical address where you will be able to receive your equipment. If your billing address is verified and the requested shipping address is not updated the order will be shipped to the billing address. All cardholder information is verified prior to shipping. Please be sure to enter your billing information carefully, if any of the billing information does not match the issuing banks' records your order will be cancelled and the equipment will not ship. Although this may seem to be an inconvenience, these procedures are implemented to protect both parties from any fraud that can occur.

4. Accessory orders are considered small packages which are shipped via FedEx Home Delivery or FedEx Ground. Individual system components or full system orders are shipped via Southeastern Freight Lines. All our orders are assumed to be shipping to a residence which will include free liftgate service. We ask that if your order is being shipped to a commercial location, check the box above the Shipping Details Section and specify if liftgate is not required. You may also receive liftgate service at a commercial location if needed, again be sure to specify in the Additional Information Section of the checkout process.

5. Please inspect the item(s) carefully for any shipping damages. It is possible that small dents or dings to the housings can occur in transit. Minor flaws are cosmetic and DO NOT affect the integrity, operation or warranty of the system. Please note the flaws on the trucking bill and accept the shipment. In the event that major damage is found, BE SURE to note the damage on the trucking bill, along with the drivers' signature and call us immediately.

IF YOU (OR SOMEONE ELSE ON YOUR BEHALF) ACCEPT(S) THE DELIVERY WITH NO DAMAGE NOTED, OR DO NOT INSPECT ALL THE EQUIPMENT, AND DAMAGE IS FOUND LATER YOU WILL NOT BE ABLE TO MAKE A CLAIM. WE WILL NOT BE ABLE TO HELP YOU, WE WILL NOT SHIP YOU A REPLACEMENT AND WE WILL NOT GET INVOLVED WITH THE SHIPPING COMPANY. THE SPECIAL INSTRUCTIONS LISTED ON OUR BILL OF LADINGS MUST BE FOLLOWED IN ORDER FOR US TO ASSIST WITH ANY DAMAGES THAT MAY OCCUR.